Full Job Description
Tory Burch is an American lifestyle brand that embodies the personal style and sensibility of its Chairman, CEO and Designer, Tory Burch. The collection, known for color, print and eclectic details, includes ready-to-wear, shoes, handbags, accessories, home and beauty. Art, music, travel, interiors and the designer’s own stylish parents are inspirations for the collection.
Our company launched in February 2004 with a single boutique on what was then a remote street in downtown Manhattan. Today, we are a global brand with a presence in more than 50 countries, but in many ways, we are only just beginning. There is so much we want to do!
Brand integrity, global inspiration and beautiful products are integral to who we are as a company and what we have accomplished to date. Our incredible team is an equally important part of the equation. We believe that each of our employees play a vital role in our continuing efforts to grow and evolve.
As a Tory Burch Sales Associate you are responsible for delivering a transformational customer experience, building our brand one customer at a time and ultimately driving our business through sales. You should demonstrate a strong commitment to service, a genuine curiosity and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills. The ideal candidate also understands how to be a team player, is savvy about the visual and operational aspects of the role and is committed to loss prevention.
Drive the Business & Deliver Results
- Achievement of personal sales and metric goals.
- Build and maintain new and existing customer relationships.
- Maintain a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume, following the standards of our clientling philosophy.
- Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clientling, outreach and event opportunities.
Be Buddy/Team Player
- Lead by example and model behavior that reflects the company’s core values.
- Appropriately manage conflict and take ownership for your part in the team dynamic.
- Demonstrate a high degree of maturity and integrity.
- Contribute to a positive atmosphere that is fun, professional, productive and team oriented.
Create the Customer Experience
- Contribute to an environment that consistently delivers on the five stages of the transformational customer experience.
- Demonstrate strong use of selling skills.
- Ensure a high level of customer service through extensive product knowledge and product ownership.
- Take ownership for the transformational experience in your boutique – customize it for your customer demographic and develop & maintain productive customer relationships.
- Maintain a “One Company” perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience.
- Have a thorough understanding and use of the technology tools that support the customer experience
Represent the Brand
- Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer.
- Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude.
- Contribute to maintaining all brand and operating standards to support brand consistency.
- Assist in maintaining store presentation standards.
- Leverage in-store technology to ensure every customer’s experience is transformational.
- Ensure all sales and operational policies and procedures are followed and maintained.
- Accurately process all POS transactions and capture of customer information and assist when necessary with operational and back of house activities.
- Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
- Have a proper understanding of the radio communication and all technology tools used in-store, using proper etiquette.
- Detailed oriented with ability to multi-task and prioritize work to prioritize work to produce desired outcomes.
- 1-3 yrs. experience in a high volume, customer-driven retail environment
- Strong personal selling and customer relations experience
- Ability to lift (at least 30 lbs.), carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach and bend
- Availability and flexibility to work days, nights, weekends, holidays, store openings and closings, to meet the needs of the business
- Multilingual skills a plus
Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law.
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