Concierge | Market Street - The Woodlands


Description Overview:

Our highly visited shopping center, Market Street is looking for an experienced Concierge that can successfully complete operational tasks, execute experiential events and provide a 6-star service to our valued guests.

The ideal candidate will understand the importance and value of providing unparalleled customer service and is able to deliver an elevated experience to our guests and tenants. The candidate will also posses in-depth knowledge of the local area, be informed about nearby entertainment and sporting venues, and be able to assist with travel requests and other arrangements. A successful candidate will thrive in a fast-paced, customer centric environment and have no less than 3 years’ experience in a hospitality role or a similar environment.

Key Roles and Responsibilities:

  • Ideal candidate will have a positive and professional upbeat personality with the desire to deliver outstanding customer service to our guests.
  • Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by our tenants.
  • Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the property and the complete satisfaction of the guests.
  • Greet guests at the concierge desk with a welcoming smile and enthusiasm. Is attentive of guests walking by and is always prepared to provide immediate assistance.
  • Engage each guests as a unique individual and listen attentively to their requests.
  • Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
  • Assist with dining, shopping and entertainment options. This includes but is not limited to making reservations, providing directional assistance and helping book tickets.
  • Assist with the execution of marketing and tenant events.
  • Ambassador must be able to speak about the concierge amenities and services in a professional manner.
  • Be knowledgeable of the gift card program.
  • Able to escort guests around property through the best route with pleasant conversation.
  • Miscellaneous duties and responsibilities as may be assigned from time to time
  • Complete all duties on the shift checklist, and inform department manager if any items were uncompleted.
  • Attends and contributes to all training sessions and meetings as required.

Qualifications and Skills

  • Experience as a concierge, in customer service or relevant role is strongly preferred.
  • Aptitude in resolving issues with a customer focused orientation.
  • Strong competence in Mac OS or Window OS
  • Proficiency in English is required; multilingual is strongly preferred but not required
  • Knowledge of local attractions and destinations.
  • Excellent organization and prioritization skills.
  • Able to stand for an extended period of time and walk long distances.
  • Must be able to work a flexible schedule- including nights, weekends and holidays.

If interested, please send an email to [email protected].